On Friday 12th June 2015 The Times and Sunday Times Lettings Agency of the Year Awards 2015 took place, thousands of agents entered and submitted entries to be crowned the best within specific categories. MyLondonHome were awarded one Gold and three Silvers.
MyLondonHome won in various categories, including; Gold – Best Lettings Agency Website in the UK, Silver – Best Small (2 to 5 branches) Letting Agency in London, Silver – Best Customer Service by a Small (2 to 5 branches) Lettings Agency in the UK and Silver – Best Training and Development by a Lettings Agency in the UK.
Daniel Quicke, Lettings Manager at MyLondonHome, was also shortlisted as a Lettings Manager of the Year. Daniel was voted in the top 6 of Lettings Managers within the UK.
Comments from the Judges Report:
Gold – Best Lettings Agency Website in the UK 2015
"This agency's website is really in tune with its market. With an emphasis on design and identity, the website has been adapted to reflect the customer journey. Available in six languages, the website caters for MyLondonHome's global audience, not least with the multi-currency dropdown which updates figures daily so overseas investors are fully informed on exchange rates. It has utilised a number of services offered by third parties in order to track customer usage, monitor data and analyse the results. Rankings are monitored so they can generate a higher level of traffic through SEO, and Response Tap allows MyLondonHome to track customer behaviour on the site so it is in a better position to meet their requirements. The site channels users to the contact or department most relevant to their needs, and a data dashboard monitors results from the website so they can identify where they need to improve. The fully responsive site offers a variety of different search parameters including a "Culture Vulture" option which is proving very popular – clients can search for properties that are located close to galleries, theatres and other points of interest."
Silver – Best Small (2 to 5 branches) Letting Agency in London 2015
"The panel felt that MyLondonHome is clearly a forward thinking company that knows how to retain customers and make sure they are customers for life. Feedback is key from every angle: marketing, deal progression, property management, asset management and overseas landlords. Without exception everyone from tenants, accidental landlords, professional landlords, investors and even home owners going abroad and leaving their home vacant are treated to a top class service from very well trained members of staff, including in-house inventory and maintenance teams. The MD is very involved in induction training of staff to ensure new members of the team learn from him and understand the vision for the company. MyLondonHome has passion, dedication and determination in abundance – this charismatic company is punching way above its weight in terms of innovation and proactivity to make the industry a better place for those who use it and for those who work within it."
Silver – Best Customer Service by a Small (2 to 5 branches) Lettings Agency in the UK 2015
"Customers using this agency will be kept fully informed of developments at every stage of the journey. The team displays passion and dedication, and it is evident that they are knowledgeable and fully at ease discussing all aspects of lettings and property management. A customer service 'think tank' group has been assembled to constantly innovate and drive new ideas and product suites. The extensive training is all designed around the customer experience. They understand that all customer service begins though the provision of accurate information so they deliver FACT training to educate the team on subjects such as the Housing Act. Customer service requirements are gauged via online reviews and direct feedback. These reviews and feedback are also used during staff appraisals to reward or train individuals accordingly. The mantra at this agency is, "Passionate about People" and irrespective of the issue, the team at MyLondonHome always adopts an attitude of, "let me see if I can help"."
Silver – Best Training and Development by a Lettings Agency in the UK 2015
"The training department at MyLondonHome is run by the Managing Director, who thrives on sharing his 30 years of knowledge with his team. He personally undertakes regular training to continue his personal development, and works hard to instill this ethic into his employees. New starters are enrolled in the MLH Academy which teaches a range of topics from customer service to legislation and out of office safety. These are taught through a mix of classroom work, spot tests and on-the-job training to give new starters a thorough grounding in lettings. Following the Academy, they are given a personal development plan, and work closely with their manager and the training providers to achieve the set goals. An independent business coach regularly consults on stress management and maintaining a work/life balance. By ensuring that all the team is qualified and accredited, the directors can assure landlords and tenants that the service they receive fulfills the MyLondonHome promise of "ethical, honest agency"."
This success follows on from 2014 when MyLondonHome also won two very prestigious awards; Gold - Best London Small Lettings Agency 2014 and Gold - Best UK Small Lettings Agency 2014.
MyLondonHome also won three awards at the same event back in 2012. These were: Best Technology & Online 2012, Best Single Office London Region 2012 and Best Single Office in the UK 2012.