No. Your landlord’s policy only covers the building (e.g. fire and flood).

You’ll need your own contents insurance to protect your belongings and cover any accidental damage to the landlord’s fixtures and fittings. 

No. Any form of subletting, including short-term lets such as Airbnb, is forbidden without your landlord’s explicit permission.

Doing so puts you in breach of contract and may lead to eviction. 

No. Subletting without your landlord’s written consent breaches your tenancy agreement and may lead to eviction. 

Yes, you’re free to switch to your preferred supplier.

Our partner Muuvo will help set up your initial accounts, but you’re responsible for managing them going forward.

If you don’t register, you may face reconnection fees or other charges. 

Yes. Even as a student, you must register with your local authority to claim your exemption or discount.

We can’t do this for you, and failure to register may result in additional fees from the council. 

You have five working days to let us know about any discrepancies.

If you don’t report these within that time, you could be charged for damage at the end of your tenancy. 

It’s not essential, but we do recommend being there if possible.

This allows you to walk through the property and raise any immediate concerns directly with the clerk. 

You are responsible for covering any banking fees. The full rent and deposit must reach us in cleared funds, with all charges paid by you. 

We need to receive cleared funds in our client account at least 48 hours before your tenancy starts, excluding weekends.

If you’re paying from an overseas account, please allow 3–4 working days for the transfer unless you arrange an urgent payment. 

You’ll receive rent payment details in your welcome email. We recommend setting up a standing order so payments arrive on or before the due date. If you need your payment details again, please contact your Property Manager. 

Please report all maintenance issues through our 24/7 Maintenance Portal for the quickest response:
mylondonhome.fixflo.com

Emergency maintenance is monitored around the clock, ensuring urgent issues are dealt with promptly. 

At the end of your tenancy, we’ll guide you through the final steps. You’ll need to return the keys, ensure the property is clean and in good condition, and allow access for a final inspection. If everything is in order, your deposit will be returned in line with the tenancy deposit scheme rules. If there are any issues, we’ll let you know what needs to be resolved before release of funds. 

The EWS1 (External Wall System) form is used to assess the fire safety of a building’s external cladding. It’s typically required for flats in multi-storey buildings. If you’re selling, your buyers mortgage lender may ask for one. Not all buildings need an EWS1 – we can advise based on the specific property.

Read more about EWS1s on our blog:

What Is An EWS1 Form And Do I Need One To Sell My Property

This depends on market conditions, pricing, and the type of property. On average, sales can take anywhere from 8 to 16 weeks from offer to completion. High-demand properties may sell faster, while more complex sales (e.g. new builds or leasehold flats) may take longer. We can give you a realistic timeline based on your property and current demand. 

An assignment sale is when someone who has purchased a new-build property off-plan sells their contract before completion. It means you’re buying the right to complete on the property when it’s finished, rather than buying from the developer directly. These sales can offer good opportunities but also come with specific legal and financial considerations – speak to us if you’re interested in this type of purchase. 

The EWS1 (External Wall System) form is used to assess the fire safety of a building’s external cladding. It’s typically required for flats in multi-storey buildings. If you’re buying, your mortgage lender may ask for one. Not all buildings need an EWS1 – we can advise based on the specific property.

Read more about EWS1s on our blog:

EWS1 Forms – How Does It Affect You If You Are Looking To Buy Property In The UK 

Yes, you can. Selling with tenants in situ is often appealing to investors, as it provides immediate rental income. However, it’s important to review the tenancy agreement and give proper notice to the tenant if the buyer intends to move in. We can advise on the best approach depending on your goals and the property’s status.

See Selling Rented Properties 

As your managing agent, we handle the day-to-day running of your property. This includes collecting rent, managing maintenance, dealing with tenant queries, arranging compliance checks, and ensuring everything runs smoothly. For landlords, this means less hassle and peace of mind. For tenants, it ensures prompt and professional support.